Technical support - Shandong Hantai Jiallink International Trade Co., Ltd.

Technical support

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Technical services and solutions

Your machine comes from our professional team and we provide more than just machines. For us, customer service is about ensuring that we maintain high performance for every one of our customers no matter what the price we pay.

Product quality commitment

1. The product manufacturing and inspection have quality records and inspection materials.
2. For product performance testing, please sincerely ask users to conduct a full process and full performance inspection of the product. After the product is confirmed to be qualified, pack and ship it
. 3. Under the same competitive conditions, our company sincerely provides you with preferential prices on the basis of not reducing product performance or changing product parts.

Delivery commitment

1. Product delivery time: Try to follow the user's requirements. If there are special requirements and it needs to be completed in advance, our
company can organize production and installation to strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user
① Technical maintenance manual
② Installation diagram
③ Purchase parts instruction manual and manufacturer
④ Provide a list of consumable parts and spare parts, and attach a certain amount of accessories

After-sales service commitment

1. Lifetime after-sales service of the product. No matter if you receive a user's repair notice during and outside the warranty period, you will reply within 2 hours and arrange an engineer to go to the site for repair services within 48 hours.
2. During the warranty period, free repairs are provided due to the quality of the machine tool; after the warranty period expires, the company will still repair for free and only charge a certain amount of accessories cost.
3. For inspections, the company engineers will call for regular phone calls or inspect on site to understand the usage status of the user's machine tool and carry out machine tool maintenance.

4. During the warranty period, the following situations will be subject to paid maintenance services
① Damage caused by human or irresistible natural phenomena
② Failure or damage caused by improper operation
③ Failure or damage caused by modification, decomposition, and assembly of the product

We are committed to providing you with high-quality answers and we invite you to send us a message with your contact details so that our staff can reply you as soon as possible.

: Sales @ hantai machinery.com

Shandong Hantai Jialink International Trade Co., Ltd. is a professional metal cutting machine tool manufacturer and international trade service provider rooted in the fertile soil of China's manufacturing industry with more than 20 years of deep accumulation.

Product Center

Contact Us

Phone: +86 15163281055

Email: Sales@hantai machinery.com

Address: No. 6, Xingteng East Road, Economic Development Zone, Tengzhou City, Zaozhuang City, Shandong Province

Technical Support: Shandong Xicheng Technology